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Help & FAQ

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General

Yes, you must create a new account on our new website in order to place an order for online pick-up or delivery. Any points you’ve accrued from previous orders are saved on your profile.

Your photo is most likely in the wrong format. To change the format of your photo from a HEIC to a JPG, follow the directions below.

First, if you’ve transferred some HEIC images from your iPhone to your Photos library, you could simply drag and drop them to your Desktop or any other Mac folder, and they will automatically convert to JPGs.

Second, Photos gives you quite a bit of control over exporting images, so you can simply convert HEIC to JPG files while exporting them and set your exact preferences for quality, color profile, etc:

Select a few HEIC images from your Photos library
Click File ➙ Export ➙ Export Photos in the menu bar
Select all appropriate options for the new JPG images
Click Export

If you are having trouble with getting the file below the 5-megabyte requirement you can visit https://tinypng.com/ or download Image Size in the app store for Apple Devices to shrink the image.

We are open every day from 9 am to 9 pm.

We are closed on Christmas Day and New Year’s Day.


We accept drivers licenses, passports and most government issued ID’s. ID’s must have your photo, birthdate, expiration date, issue date, identification number and be valid.

Cannabis Specific

Tetrahydrocannabinol (THC) is the psychoactive component that produces a euphoric high. THC can produce highs that range anywhere from uplifting (Sativa) to relaxing (Indica). THC has medical benefits that can help with Insomnia, Low Appetite, Muscle Spasticity, Nausea and Pain. THC can be consumed in many ways.

Cannabidiol (CBD) is a non-psychoactive agent that is calming and can help with anxiety, chronic pain and inflammation. CBD gives consumers a feeling of all around relaxation while eliminating physical and mental stresses.

There are two types of THC, Sativa and Indica. Sativa is uplifting, energetic and talkative. Sativa is commonly felt as a head high which makes it great for working through the day or needing a burst of energy. Indica is relaxing, sedative, and euphoric. Indica is commonly felt as a body high which makes it great for pain relief and winding down before bed. Hybrid is a half and half combination of the both of them which will give users a balanced high.

CBN is a non-psychoactive compound that occurs when cannabis ages(oxidizes). CBN is most commonly used as a sleep aid as it helps to fall asleep and stay asleep.

When it comes to pain, Topicals or Edibles will offer the best relief. The most common and recommended option for pain relief is products with a 1:1 CBD:THC ratio. THC that is Indica dominant will directly help with pain and relax the body, CBD uses its anti-inflammatory value to help with the pain as well. If there is a concern about getting high from the THC that is in a product, then a ratio of 8:1 CBD:THC or higher would be recommended, it should have such low amounts of THC to where it won’t produce a high.

When it comes to anxiety, CBD-rich products will work best. Edibles or tinctures will have a longer-lasting effect compared to smoking or vape. A ratio of 8:1 CBD:THC or higher is recommended for anxiety relief.

Many medical patients use RSO or FECO(Full Cannabis Extract Oil) products for severe or chronic illnesses. This product contains THC or CBD which is great for relieving any pain and bringing appetite back. FECO’s have a large number of testimonials saying that it helped reduce the size of the patients’ cancer as well as help with the symptoms of chemotherapy, giving consumers back normalcy. To consume, you have to slowly increase your dosage over a 90 day/12 week period. Week one starts with three daily doses about half the size of a grain of rice, letting it completely dissolve in your mouth then swallow. Weeks 2-5 consist of doubling the dosage every 4 days as tolerance improves. Lastly, weeks 5-12 consist of consuming up to 1 gram daily until the 90 day period is complete.

Cannabis is commonly known to make you hungry and that is mostly true. Indica dominant strains will increase your appetite more than Sativa dominant strains. One cannabinoid can help suppress hunger and that is THCV. THCV is considered rare.

Topicals normally contain CBD:THC ratios along the lines of 3:1, 1:1, and 1:3. The 3:1 ratio is CBD forward is great for inflammation, arthritis, and skin conditions. The 1:1 ratio will give users a balanced relief from inflammation and pain. The 1:3 ratio is THC forward will give users targeted pain relief. Topicals with THC will not cause any hallucinogenic effects because it does not get into your bloodstream.

Tinctures are a concentrated, low ingredient option for cannabis users. Tinctures come in many ratios ranging from full THC to full CBD. It is best to hold the oil under your tongue for 30 seconds to get a faster onset of the effects usually within 15 – 45 minutes and should last up to 4 hours.

There are different dosages for edibles, more commonly 5mg or 10mg a piece. It is recommended to eat food with an edible so that it can metabolize throughout your body faster. Beginners normally start at consuming 5mg with food and start feeling the effects after 45 minutes – 2 hours. We recommend waiting until you feel the effects before you consume more because you can always take more edibles but you can’t reverse the effects if you consume too much. As your tolerance builds, you may be able to consume a higher amount of THC or increase your dosage.

CBD can react with some blood pressure, FIbromyalgia, IBS, and Chrons Disease medications making them less effective. It’s recommended that you consult your doctor before consuming CBD if you are on any of these medications.

In order to use most extracts, there are different tools needed. Some may have different pieces such as a glass rig, bong with a nail attachment, or a Puffco that has an automatic heating element. The glass rig and the bong do require a torch to heat up the nail. The tool of choice needs to be heated to around 300-450 degrees Fahrenheit then must cool for around 30-60 seconds before adding the extract. Dabbing requires a long and slow inhale, filling your lungs as much as possible. Once you’ve inhaled as much as you can, you can place a carb cap to preserve the rest of the vapor inside the piece for a hit promptly after you’ve recovered. It is recommended to clean your nail attachment/piece after every use by cleaning with a cotton swab and isopropyl alcohol.

Extract is a cannabis concentrate produced by using a solvent or solvent-less process that is consumed by smoking it. There are many solvent extracts with different consistencies and they are: Wax, Shatter, Live Resin, Budder, Diamonds, Crumble and Sauce. Solvent-less extracts are available in Live Rosins and Water Hash. Most extracts can be dabbed on a rig except for some hash. Most hash is considered a half melt and will have trace amounts of plant material that is not good for dab rigs but great for adding to flower.

Vapes are an easy, compact, and convenient way to smoke. A vape cartridge needs a vape battery in order to work. It is best to store your cartridges at room temperature, upright, and off of the battery. Do not leave cartridges in direct sunlight or in your car, they are very sensitive to heat and can become unusable. The recommended dosage for vapes is a 5-second drag/pull, it is also best to wait at least 30 seconds before hitting the vape pen again. Taking long drags and hitting the pen back to back can overheat the vape oil and make it taste bad. To extend the life of your battery and prevent clogs or breakage to your vape cartridges it is best to clean the connecting area with a q-tip that has a little bit of rubbing alcohol on it (make sure that the area is dry before reconnecting a cartridge).

Delivery

Yes, we deliver! All deliveries must meet the delivery subtotal minimum requirement of $100/$150 pretax and must be in our delivery area.

We offer free shipping on all orders over $99 (excludes taxes) within the United States. All shipments are sent via UPS.

If your order does not meet the free-ship minimum ($99 excludes taxes), a shipping fee will be applied.

No. We follow state mandated daily customer limits, but there is no maximum price or size for a delivery.

Deliveries are scheduled in up to six-hour processing time starting at 8 am ending at 9 pm (or earlier depending on your delivery location). When placing a delivery, be sure that you can be physically present to receive your delivery.

No. For the safety of our drivers, you can not track your order once it is out on delivery. You can email our customer support at info@delta8factory.com for an estimated time of arrival.

We cannot leave deliveries unattended due to compliance regulations. You must be physically present to receive the delivery with a valid ID, even if it is pre-paid.

No. Each customer must place an order under their own name with their own government-issued identification, phone number, and email address.

Unfortunately, no. We cannot release an order to anyone besides the person whose name is on the order. You need to be physically present with your ID for delivery.

Yes! You can reschedule your delivery by sending email at info@delta8factory.com and are able to select a schedule that you will be home to receive your order.

Yes. If you need to change your delivery address for an order currently in process, email our customer support at info@delta8factory.com and they would be happy to make any immediate changes.

If you would like to change your address for future deliveries, you can access your account by clicking the icon to the right of the search button at the top of the page.

Payment

Yes, we do accept credit cards and debit cards.

Discounts

Yes, sign up for our email subscription to be notified first about upcoming discounts and specials. Refer to announcement on our Specials page to see upcoming special offers and discount opportunities. 

Discounts are case sensitive, please ensure you are entering the promo code exactly as it appears with all spaces, numbers, and capital letters included.

Discounts do not stack, if there are any products in your cart that are already discounted, we are not able to add any additional discounts.

If you believe there has been a mistake, please call our customer service at (408) 433-9542 or email at CustomerService@BuyLegalTHC.online for immediate assistance with any promo codes or discounts.

Though you don’t see the discount on the website, when you place your order the system will pull from your account and apply the discount.

Unfortunately, we do not offer Veteran’s discounts to spouses or extended family members.

Returns

All sales are final, however, we offer either exchanges or refunds for defective items or products that were expired at the time of purchase only. Returns and exchanges are given at the discretion of the Manager on Duty.